{"id":62502,"date":"2025-04-13T18:01:37","date_gmt":"2025-04-13T18:01:37","guid":{"rendered":"https:\/\/pros.flywheelsites.com\/?page_id=62502"},"modified":"2026-02-02T13:49:25","modified_gmt":"2026-02-02T13:49:25","slug":"customer-experience","status":"publish","type":"page","link":"https:\/\/pros.com\/b2b\/fr\/customer-experience\/","title":{"rendered":"Exp\u00e9rience client"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"62502\" class=\"elementor elementor-62502\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc3ca3e e-con-full e-flex e-con e-parent\" data-id=\"fc3ca3e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e4965e elementor-widget elementor-widget-template\" data-id=\"1e4965e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"1738\" class=\"elementor elementor-1738\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c6f481b e-con-full e-flex e-con e-child\" data-id=\"5c6f481b\" data-element_type=\"container\" data-e-type=\"container\" id=\"subheader\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-59193137 e-flex e-con-boxed e-con e-child\" data-id=\"59193137\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27ac77cc elementor-widget elementor-widget-heading\" data-id=\"27ac77cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Exp\u00e9rience client<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-581507fc e-flex e-con-boxed e-con e-parent\" data-id=\"581507fc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7e6c8249 e-con-full e-flex e-con e-child\" data-id=\"7e6c8249\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-468a3deb elementor-widget elementor-widget-image\" data-id=\"468a3deb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"787\" height=\"755\" src=\"https:\/\/pros.com\/b2b\/wp-content\/uploads\/2025\/05\/pros-customer-experience.webp\" class=\"attachment-large size-large wp-image-64119\" alt=\"pros customer experience\" srcset=\"https:\/\/pros.com\/b2b\/wp-content\/uploads\/2025\/05\/pros-customer-experience.webp 787w, https:\/\/pros.com\/b2b\/wp-content\/uploads\/2025\/05\/pros-customer-experience-300x288.webp 300w, https:\/\/pros.com\/b2b\/wp-content\/uploads\/2025\/05\/pros-customer-experience-768x737.webp 768w\" sizes=\"(max-width: 787px) 100vw, 787px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1835dcf2 e-flex e-con-boxed e-con e-parent\" data-id=\"1835dcf2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6ead1821 e-con-full e-flex e-con e-child\" data-id=\"6ead1821\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60166ffc elementor-widget elementor-widget-heading\" data-id=\"60166ffc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exp\u00e9rience et engagement clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48b77e70 elementor-widget elementor-widget-text-editor\" data-id=\"48b77e70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En devenant client PROS, vous b\u00e9n\u00e9ficiez du soutien d\u00e9di\u00e9 de notre organisation Customer Experience &amp; Engagement (CEE), qui s\u2019engage \u00e0 vous offrir d\u00e8s le premier jour une exp\u00e9rience client exceptionnelle et des r\u00e9sultats commerciaux tangibles. Nous atteignons cet objectif gr\u00e2ce \u00e0 des services et un support qui surpassent ceux de nos concurrents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0f8778 e-flex e-con-boxed e-con e-parent\" data-id=\"e0f8778\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-51f87c5 e-con-full e-flex e-con e-child\" data-id=\"51f87c5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1bab7ab e-con-full e-flex e-con e-child\" data-id=\"1bab7ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-289feea elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"289feea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Parcours client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-257bb2c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"257bb2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En mettant l'accent sur le parcours client, PROS s\u2019assure que la valeur promise lors de l\u2019achat est pleinement respect\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16522bb elementor-tabs-view-vertical elementor-widget__width-inherit elementor-widget elementor-widget-tp-tabs-tours\" data-id=\"16522bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-tabs-tours.default\">\n\t\t\t\t\t<div class=\"theplus-tabs-wrapper  elementor-tabs  mobile-accordion\" id=\"tabs69d74fc059075\" data-tabs-id=\"tabs69d74fc059075\"  data-connection=\"\"   data-tab-default=\"0\" data-tab-hover=\"no\"  role=\"tablist\"><div class=\"theplus-tabs-nav-wrapper elementor-tabs-wrapper text-lefts align-top\"><ul class=\"plus-tabs-nav\"><li class=\"\"><div id=\"elementor-tab-title-2341\" class=\"elementor-tab-title elementor-tab-desktop-title plus-tab-header\" data-tab=\"1\" tabindex=\"2341\" role=\"tab\" aria-controls=\"elementor-tab-content-2341\"><span>Int\u00e9gration<\/span><\/div><\/li><li class=\"\"><div id=\"elementor-tab-title-2342\" class=\"elementor-tab-title elementor-tab-desktop-title plus-tab-header\" data-tab=\"2\" tabindex=\"2342\" role=\"tab\" aria-controls=\"elementor-tab-content-2342\"><span>Adoption<\/span><\/div><\/li><li class=\"\"><div id=\"elementor-tab-title-2343\" class=\"elementor-tab-title elementor-tab-desktop-title plus-tab-header\" data-tab=\"3\" tabindex=\"2343\" role=\"tab\" aria-controls=\"elementor-tab-content-2343\"><span>Livraison de valeur<\/span><\/div><\/li><\/ul><\/div><div class=\"theplus-tabs-content-wrapper  elementor-tabs-content-wrapper\"><div class=\"elementor-tab-title elementor-tab-mobile-title text-lefts\" tabindex=\"2341\" data-tab=\"1\" role=\"tab\"><span>Int\u00e9gration<\/span><\/div><div class=\"elementor-tab-content elementor-clearfix plus-tab-content\" data-tab=\"1\" role=\"tabpanel\"><div class=\"plus-content-editor\"><p>Le parcours de votre client avec PROS commence par le processus d'int\u00e9gration. L'onboarding est une \u00e9tape cruciale pour atteindre les r\u00e9sultats commerciaux convenus. Notre objectif est de construire une base solide qui servira de tremplin aux interactions futures tout au long de votre parcours avec nous. En tant que client, vous pouvez vous attendre \u00e0 un processus fluide et pr\u00e9visible qui comprend :<\/p><ul><li>Un kit de bienvenue et une pr\u00e9sentation de votre Customer Success Manager (CSM)<\/li><li>La gestion du changement et l'adoption sont planifi\u00e9es tout au long du processus<\/li><li>Priorit\u00e9 \u00e0 la communication et \u00e0 la clart\u00e9<\/li><li>Objectifs du projet d\u00e9finis \u00e0 un stade pr\u00e9coce<\/li><li>D\u00e9lai de rentabilisation rapide<\/li><li>Un service et une assistance de classe mondiale in\u00e9gal\u00e9s par nos concurrents<\/li><\/ul><\/div><\/div><div class=\"elementor-tab-title elementor-tab-mobile-title text-lefts\" tabindex=\"2342\" data-tab=\"2\" role=\"tab\"><span>Adoption<\/span><\/div><div class=\"elementor-tab-content elementor-clearfix plus-tab-content\" data-tab=\"2\" role=\"tabpanel\"><div class=\"plus-content-editor\"><p>Notre engagement envers les clients ne s'arr\u00eate pas \u00e0 la mise en \u0153uvre. La promotion de l'adoption est un autre \u00e9l\u00e9ment important pour atteindre la valeur promise. Voici quelques-uns des moyens par lesquels nous nous associons \u00e0 vous pour garantir l'adoption totale de vos solutions PROS :<\/p><ul><li>Nous veillons \u00e0 ce que les transferts se fassent sans heurts entre chaque contact de PROS, qui est pleinement impliqu\u00e9 dans les objectifs du projet, les jalons et les objectifs commerciaux.<\/li><li>Nous travaillons en partenariat avec vous pour \u00e9laborer une strat\u00e9gie d'adoption de la solution.<\/li><li>Nous fournissons des outils pour vous aider \u00e0 identifier les ressources internes capables de mener la gestion du changement et nous facilitons ces activit\u00e9s.<\/li><li>Nous organisons des webinaires pour vous aider \u00e0 tirer le meilleur parti de votre solution PROS pour diff\u00e9rents niveaux d'utilisateurs.<\/li><\/ul><\/div><\/div><div class=\"elementor-tab-title elementor-tab-mobile-title text-lefts\" tabindex=\"2343\" data-tab=\"3\" role=\"tab\"><span>Livraison de valeur<\/span><\/div><div class=\"elementor-tab-content elementor-clearfix plus-tab-content\" data-tab=\"3\" role=\"tabpanel\"><div class=\"plus-content-editor\"><p>Le partenariat avec PROS signifie que nous restons engag\u00e9s dans votre r\u00e9ussite au-del\u00e0 de la mise en \u0153uvre de votre projet. Nous continuons \u00e0 nous engager avec vous au fur et \u00e0 mesure que les besoins de votre entreprise \u00e9voluent, en nous effor\u00e7ant de fournir une v\u00e9ritable valeur ajout\u00e9e et une exp\u00e9rience exceptionnelle. La valeur fournie apr\u00e8s la mise en \u0153uvre est facilit\u00e9e par :<\/p><ul><li>Engagement post-mise en \u0153uvre de la part des CSM (y compris les examens ex\u00e9cutifs des activit\u00e9s)<\/li><li>Identifier de mani\u00e8re proactive les donn\u00e9es et les KPI pour l'analyse (KPI de la solution, utilisation de la solution, tickets de support de la solution).<\/li><li>Possibilit\u00e9s d'\u00e9ducation et de formation<\/li><li>Services consultatifs, professionnels et op\u00e9rationnels \u00e0 valeur ajout\u00e9e<\/li><\/ul><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22f2831a e-grid e-con-boxed e-con e-parent\" data-id=\"22f2831a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-36b14948 e-con-full e-flex e-con e-child\" data-id=\"36b14948\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/b2b\/fr\/customer-experience\/professional-services\/\">\n\t\t<div class=\"elementor-element elementor-element-5dec9628 e-con-full e-flex e-con e-child\" data-id=\"5dec9628\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16325b9a elementor-widget elementor-widget-heading\" data-id=\"16325b9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Services professionnels<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d3a1001 elementor-widget elementor-widget-text-editor\" data-id=\"7d3a1001\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nous accompagnons nos clients dans la mise en \u0153uvre, l\u2019adaptation et l\u2019optimisation continue de leur investissement logiciel, garantissant ainsi un d\u00e9lai de rentabilisation plus court et une adoption r\u00e9ussie.<\/p><ul><li>Engagement interfonctionnel<\/li><li>Embarquement et mise en \u0153uvre<\/li><li>Services \u00e0 valeur ajout\u00e9e<\/li><li>Examens ex\u00e9cutifs d'entreprises<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a2a2997 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5a2a2997\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">En savoir plus<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-295e8e6d e-con-full e-flex e-con e-child\" data-id=\"295e8e6d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/b2b\/fr\/customer-experience\/customer-success\/\">\n\t\t<div class=\"elementor-element elementor-element-56158f04 e-con-full e-flex e-con e-child\" data-id=\"56158f04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6af110 elementor-widget elementor-widget-heading\" data-id=\"f6af110\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gestion des clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30925197 elementor-widget elementor-widget-text-editor\" data-id=\"30925197\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>L\u2019\u00e9quipe d\u00e9di\u00e9e \u00e0 la r\u00e9ussite client agit en v\u00e9ritable partenaire pour maximiser la valeur de votre investissement. D\u00e8s votre engagement avec PROS, vous serez accompagn\u00e9 par un Customer Success Manager (CSM), qui assurera un r\u00f4le de concierge tout au long de votre parcours client, facilitant ainsi chaque \u00e9tape et garantissant votre satisfaction.<\/p><ul><li>Plan de r\u00e9ussite pour les clients<\/li><li>\u00c9ducation et formation<\/li><li>D\u00e9fense des int\u00e9r\u00eats<\/li><li>Examens ex\u00e9cutifs d'entreprises<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf2470 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"fdf2470\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">EN SAVOIR PLUS<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-884dc61 e-con-full e-flex e-con e-child\" data-id=\"884dc61\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/b2b\/fr\/customer-experience\/customer-support\/\">\n\t\t<div class=\"elementor-element elementor-element-eb082ac e-con-full e-flex e-con e-child\" data-id=\"eb082ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb37c55 elementor-widget elementor-widget-heading\" data-id=\"cb37c55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce6e17d elementor-widget elementor-widget-text-editor\" data-id=\"ce6e17d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>L\u2019\u00e9quipe support de PROS offre une exp\u00e9rience d\u2019assistance coh\u00e9rente, fournissant des solutions efficaces, rapides et de haute qualit\u00e9 \u00e0 vos probl\u00e9matiques.<\/p><ul><li>Propri\u00e9taires de la r\u00e9solution<\/li><li>Tirer parti de l'expertise de l'\u00e9quipe d'assistance<\/li><li>Gestion des connaissances<\/li><li>Se concentrer sur la satisfaction du client<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dbda65 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2dbda65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">EN SAVOIR PLUS<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-cbc6684 e-con-full e-flex e-con e-child\" data-id=\"cbc6684\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/b2b\/fr\/customer-experience\/training\/\">\n\t\t<div class=\"elementor-element elementor-element-7a895a0 e-con-full e-flex e-con e-child\" data-id=\"7a895a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac6cdc3 elementor-widget elementor-widget-heading\" data-id=\"ac6cdc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef286a7 elementor-widget elementor-widget-text-editor\" data-id=\"ef286a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Notre \u00e9quipe de formation se consacre \u00e0 am\u00e9liorer l\u2019adoption et l\u2019utilisation des solutions PROS au sein de votre organisation, afin de garantir que votre investissement g\u00e9n\u00e8re un retour sur investissement optimal.<\/p><ul><li>Parcours d'apprentissage<\/li><li>Plusieurs options de livraison<\/li><li>Environnements vivants<\/li><li>Certification<\/li><li>PROS Universit\u00e9\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eac79f5 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"eac79f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">EN SAVOIR PLUS<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer Experience &amp; Engagement When you become a PROS customer, our Customer Experience &amp; Engagement (CEE) organization partners with you to ensure exceptional experiences and business outcomes. This is our focus from day one for our buyers and we achieve it by providing services and support unmatched by our competitors. Customer Journey An innovative focus [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-62502","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Experience | PROS B2B<\/title>\n<meta name=\"description\" content=\"Partner with PROS Customer Experience &amp; Engagement to achieve faster onboarding, greater adoption, measurable value, and unmatched customer support.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Experience\" \/>\n<meta property=\"og:description\" content=\"Partner with PROS Customer Experience &amp; Engagement to achieve faster onboarding, greater adoption, measurable value, and unmatched customer support.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pros.com\/b2b\/fr\/customer-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"PROS B2B\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PROSInc\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-02T13:49:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/pros.com\/b2b\/\/wp-content\/uploads\/2025\/05\/pros-customer-experience.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@PROS_Inc\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/pros.com\\\/b2b\\\/customer-experience\\\/\",\"url\":\"https:\\\/\\\/pros.com\\\/b2b\\\/customer-experience\\\/\",\"name\":\"Customer Experience | PROS B2B\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/pros.com\\\/b2b\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/pros.com\\\/b2b\\\/customer-experience\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/pros.com\\\/b2b\\\/customer-experience\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/pros.com\\\/b2b\\\/\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/pros-customer-experience.webp\",\"datePublished\":\"2025-04-13T18:01:37+00:00\",\"dateModified\":\"2026-02-02T13:49:25+00:00\",\"description\":\"Partner with PROS Customer Experience & Engagement to achieve faster onboarding, greater adoption, measurable value, and unmatched customer support.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/pros.com\\\/b2b\\\/customer-experience\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/pros.com\\\/b2b\\\/customer-experience\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/pros.com\\\/b2b\\\/customer-experience\\\/#primaryimage\",\"url\":\"https:\\\/\\\/pros.com\\\/b2b\\\/\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/pros-customer-experience.webp\",\"contentUrl\":\"https:\\\/\\\/pros.com\\\/b2b\\\/\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/pros-customer-experience.webp\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/pros.com\\\/b2b\\\/customer-experience\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/pros.com\\\/b2b\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Experience\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/pros.com\\\/b2b\\\/#website\",\"url\":\"https:\\\/\\\/pros.com\\\/b2b\\\/\",\"name\":\"PROS\",\"description\":\"AI-Powered CPQ, Dynamic Pricing, &amp; Revenue Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/pros.com\\\/b2b\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/pros.com\\\/b2b\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/pros.com\\\/b2b\\\/#organization\",\"name\":\"PROS, Inc.\",\"url\":\"https:\\\/\\\/pros.com\\\/b2b\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/pros.com\\\/b2b\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/pros.com\\\/b2b\\\/\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Pros-logo-1.png\",\"contentUrl\":\"https:\\\/\\\/pros.com\\\/b2b\\\/\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Pros-logo-1.png\",\"width\":262,\"height\":75,\"caption\":\"PROS, Inc.\"},\"image\":{\"@id\":\"https:\\\/\\\/pros.com\\\/b2b\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/PROSInc\",\"https:\\\/\\\/x.com\\\/PROS_Inc\",\"https:\\\/\\\/www.instagram.com\\\/pros.inc\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/pros\\\/\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/PROSpricing\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Exp\u00e9rience client | PROS B2B","description":"Associez-vous \u00e0 PROS Customer Experience &amp; Engagement pour acc\u00e9l\u00e9rer l'int\u00e9gration, favoriser l'adoption, obtenir une valeur mesurable et un support client in\u00e9gal\u00e9.","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"fr_FR","og_type":"article","og_title":"Customer Experience","og_description":"Partner with PROS Customer Experience & Engagement to achieve faster onboarding, greater adoption, measurable value, and unmatched customer support.","og_url":"https:\/\/pros.com\/b2b\/fr\/customer-experience\/","og_site_name":"PROS B2B","article_publisher":"https:\/\/www.facebook.com\/PROSInc","article_modified_time":"2026-02-02T13:49:25+00:00","og_image":[{"url":"https:\/\/pros.com\/b2b\/\/wp-content\/uploads\/2025\/05\/pros-customer-experience.webp","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@PROS_Inc","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/pros.com\/b2b\/customer-experience\/","url":"https:\/\/pros.com\/b2b\/customer-experience\/","name":"Exp\u00e9rience client | PROS B2B","isPartOf":{"@id":"https:\/\/pros.com\/b2b\/#website"},"primaryImageOfPage":{"@id":"https:\/\/pros.com\/b2b\/customer-experience\/#primaryimage"},"image":{"@id":"https:\/\/pros.com\/b2b\/customer-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/pros.com\/b2b\/\/wp-content\/uploads\/2025\/05\/pros-customer-experience.webp","datePublished":"2025-04-13T18:01:37+00:00","dateModified":"2026-02-02T13:49:25+00:00","description":"Associez-vous \u00e0 PROS Customer Experience &amp; Engagement pour acc\u00e9l\u00e9rer l'int\u00e9gration, favoriser l'adoption, obtenir une valeur mesurable et un support client in\u00e9gal\u00e9.","breadcrumb":{"@id":"https:\/\/pros.com\/b2b\/customer-experience\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/pros.com\/b2b\/customer-experience\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/pros.com\/b2b\/customer-experience\/#primaryimage","url":"https:\/\/pros.com\/b2b\/\/wp-content\/uploads\/2025\/05\/pros-customer-experience.webp","contentUrl":"https:\/\/pros.com\/b2b\/\/wp-content\/uploads\/2025\/05\/pros-customer-experience.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/pros.com\/b2b\/customer-experience\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/pros.com\/b2b\/"},{"@type":"ListItem","position":2,"name":"Customer Experience"}]},{"@type":"WebSite","@id":"https:\/\/pros.com\/b2b\/#website","url":"https:\/\/pros.com\/b2b\/","name":"PROS","description":"Logiciel de CPQ, de tarification dynamique et de chiffre d'affaires aliment\u00e9 par l'IA","publisher":{"@id":"https:\/\/pros.com\/b2b\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/pros.com\/b2b\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/pros.com\/b2b\/#organization","name":"PROS, Inc.","url":"https:\/\/pros.com\/b2b\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/pros.com\/b2b\/#\/schema\/logo\/image\/","url":"https:\/\/pros.com\/b2b\/\/wp-content\/uploads\/2025\/04\/Pros-logo-1.png","contentUrl":"https:\/\/pros.com\/b2b\/\/wp-content\/uploads\/2025\/04\/Pros-logo-1.png","width":262,"height":75,"caption":"PROS, Inc."},"image":{"@id":"https:\/\/pros.com\/b2b\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/PROSInc","https:\/\/x.com\/PROS_Inc","https:\/\/www.instagram.com\/pros.inc\/","https:\/\/www.linkedin.com\/company\/pros\/","https:\/\/www.youtube.com\/user\/PROSpricing"]}]}},"_links":{"self":[{"href":"https:\/\/pros.com\/b2b\/fr\/wp-json\/wp\/v2\/pages\/62502","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pros.com\/b2b\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pros.com\/b2b\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pros.com\/b2b\/fr\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/pros.com\/b2b\/fr\/wp-json\/wp\/v2\/comments?post=62502"}],"version-history":[{"count":0,"href":"https:\/\/pros.com\/b2b\/fr\/wp-json\/wp\/v2\/pages\/62502\/revisions"}],"wp:attachment":[{"href":"https:\/\/pros.com\/b2b\/fr\/wp-json\/wp\/v2\/media?parent=62502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}