1.0PROS Resources Centerhttps://pros.com/b2b/learnPROS, Inc.https://pros.com/b2b/learn/author/pros-inc/rich600338<blockquote class="wp-embedded-content" data-secret="wnp1tHMoYi"><a href="https://pros.com/b2b/learn/blog/catching-up-with-omnichannel/">Catching Up with Omnichannel</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://pros.com/b2b/learn/blog/catching-up-with-omnichannel/embed/#?secret=wnp1tHMoYi" width="600" height="338" title="“Catching Up with Omnichannel” — PROS Resources Center" data-secret="wnp1tHMoYi" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://pros.com/b2b/learn/wp-includes/js/wp-embed.min.js </script> https://pros.com/b2b/learn/wp-content/uploads/2025/06/aHViPTgwNzIwJmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzYxOTRiZDY4NjUyMTkuanBnJnZlcnNpb249MDAwMCZzaWc9ZDg1M2M0NzQxMmFjODk0MTU4YzRiNDlkZmJjOTc4OGQ253D500272The pandemic forever changed the expectations for how service and value could be delivered. In this blog, learn the key lessons that should be carried into this new age of reimagined omnichannel comme