{"id":62593,"date":"2025-04-14T16:43:59","date_gmt":"2025-04-14T16:43:59","guid":{"rendered":"https:\/\/pros.flywheelsites.com\/?page_id=62593"},"modified":"2026-02-02T13:51:03","modified_gmt":"2026-02-02T13:51:03","slug":"customer-success","status":"publish","type":"page","link":"https:\/\/pros.com\/b2b\/customer-experience\/customer-success\/","title":{"rendered":"Customer Success"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"62593\" class=\"elementor elementor-62593\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc3ca3e e-con-full e-flex e-con e-parent\" data-id=\"fc3ca3e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e4965e elementor-widget elementor-widget-template\" data-id=\"1e4965e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"1738\" class=\"elementor elementor-1738\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c6f481b e-con-full e-flex e-con e-child\" data-id=\"5c6f481b\" data-element_type=\"container\" data-e-type=\"container\" id=\"subheader\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-59193137 e-flex e-con-boxed e-con e-child\" data-id=\"59193137\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27ac77cc elementor-widget elementor-widget-heading\" data-id=\"27ac77cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer Success<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8dbfb74 e-con-full e-flex e-con e-parent\" data-id=\"8dbfb74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6064f691 e-flex e-con-boxed e-con e-child\" data-id=\"6064f691\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-772fb155 e-con-full e-flex e-con e-child\" data-id=\"772fb155\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25735a41 elementor-widget elementor-widget-heading\" data-id=\"25735a41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Overview<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7fabd24d e-con-full e-flex e-con e-child\" data-id=\"7fabd24d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7509753d elementor-widget elementor-widget-text-editor\" data-id=\"7509753d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>When selecting a partner to meet your organization\u2019s objectives, you want one that will be dedicated to your success beyond the sale. At PROS, we believe your investment in our partnership warrants our investment in your success.<\/p><p>Every customer who works with PROS receives a customized Customer Success Plan. These plans are created in collaboration with a Customer Success Manager (CSM), who partners with you to drive adoption throughout the life cycle of the project.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-349434ef e-flex e-con-boxed e-con e-parent\" data-id=\"349434ef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ae3d9a e-con-full e-flex e-con e-child\" data-id=\"ae3d9a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4e76660f e-con-full e-flex e-con e-child\" data-id=\"4e76660f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44d89e79 elementor-widget elementor-widget-heading\" data-id=\"44d89e79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Success Planning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24368a8a elementor-widget elementor-widget-text-editor\" data-id=\"24368a8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Together with your CSM, you will create a Customer Success Plan, which includes adoption goals, business objectives, and a roadmap to get there.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31fa9591 e-con-full e-flex e-con e-child\" data-id=\"31fa9591\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63ac5801 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"63ac5801\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"470\" height=\"470\" src=\"https:\/\/pros.com\/b2b\/wp-content\/uploads\/2025\/04\/customer-success01.png\" class=\"attachment-large size-large wp-image-63822\" alt=\"\" srcset=\"https:\/\/pros.com\/b2b\/wp-content\/uploads\/2025\/04\/customer-success01.png 470w, https:\/\/pros.com\/b2b\/wp-content\/uploads\/2025\/04\/customer-success01-300x300.png 300w, https:\/\/pros.com\/b2b\/wp-content\/uploads\/2025\/04\/customer-success01-150x150.png 150w\" sizes=\"(max-width: 470px) 100vw, 470px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b58a7d7 e-flex e-con-boxed e-con e-parent\" data-id=\"5b58a7d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-28c5090b e-con-full e-flex e-con e-child\" data-id=\"28c5090b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6fe1f33a e-con-full e-flex e-con e-child\" data-id=\"6fe1f33a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f18b441 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"7f18b441\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"470\" height=\"470\" src=\"https:\/\/pros.com\/b2b\/wp-content\/uploads\/2025\/04\/customer-success02.png\" class=\"attachment-large size-large wp-image-63823\" alt=\"\" srcset=\"https:\/\/pros.com\/b2b\/wp-content\/uploads\/2025\/04\/customer-success02.png 470w, https:\/\/pros.com\/b2b\/wp-content\/uploads\/2025\/04\/customer-success02-300x300.png 300w, https:\/\/pros.com\/b2b\/wp-content\/uploads\/2025\/04\/customer-success02-150x150.png 150w\" sizes=\"(max-width: 470px) 100vw, 470px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c0310f8 e-con-full e-flex e-con e-child\" data-id=\"1c0310f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-405161ea elementor-widget elementor-widget-heading\" data-id=\"405161ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Executive Business Reviews<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38cd63d4 elementor-widget elementor-widget-text-editor\" data-id=\"38cd63d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Periodically throughout the process, we will review business outcomes and execution with your executives to make sure expectations are being met and we are on track for success.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-549b13c e-flex e-con-boxed e-con e-parent\" data-id=\"549b13c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-25ed5d1 e-con-full e-flex e-con e-child\" data-id=\"25ed5d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a9f06fb e-con-full e-flex e-con e-child\" data-id=\"a9f06fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-477d4f9 elementor-widget elementor-widget-heading\" data-id=\"477d4f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Education &amp; Training<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd3dc06 elementor-widget elementor-widget-text-editor\" data-id=\"dd3dc06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our hands-on education sessions provide helpful information regarding product features and capabilities. We also offer a variety of training options based on your business needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3febaf4 e-con-full e-flex e-con e-child\" data-id=\"3febaf4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7745032 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"7745032\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"470\" height=\"470\" src=\"https:\/\/pros.com\/b2b\/wp-content\/uploads\/2025\/04\/customer-success04.png\" class=\"attachment-large size-large wp-image-63824\" alt=\"\" srcset=\"https:\/\/pros.com\/b2b\/wp-content\/uploads\/2025\/04\/customer-success04.png 470w, https:\/\/pros.com\/b2b\/wp-content\/uploads\/2025\/04\/customer-success04-300x300.png 300w, https:\/\/pros.com\/b2b\/wp-content\/uploads\/2025\/04\/customer-success04-150x150.png 150w\" sizes=\"(max-width: 470px) 100vw, 470px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d330c40 e-flex e-con-boxed e-con e-parent\" data-id=\"d330c40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-21b67c2 e-con-full e-flex e-con e-child\" data-id=\"21b67c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d066aa4 e-con-full e-flex e-con e-child\" data-id=\"d066aa4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8fcd67 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"c8fcd67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"470\" height=\"470\" src=\"https:\/\/pros.com\/b2b\/wp-content\/uploads\/2025\/04\/customer-success03.png\" class=\"attachment-large size-large wp-image-63825\" alt=\"\" srcset=\"https:\/\/pros.com\/b2b\/wp-content\/uploads\/2025\/04\/customer-success03.png 470w, https:\/\/pros.com\/b2b\/wp-content\/uploads\/2025\/04\/customer-success03-300x300.png 300w, https:\/\/pros.com\/b2b\/wp-content\/uploads\/2025\/04\/customer-success03-150x150.png 150w\" sizes=\"(max-width: 470px) 100vw, 470px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-beae2b4 e-con-full e-flex e-con e-child\" data-id=\"beae2b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2319aea elementor-widget elementor-widget-heading\" data-id=\"2319aea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Advocacy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d0e400 elementor-widget elementor-widget-text-editor\" data-id=\"9d0e400\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Your success is our success. We we will recommend best practices, communicate any new features that might help you reach your goals, and provide previews of product roadmaps throughout your time with PROS.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-378975a e-flex e-con-boxed e-con e-parent\" data-id=\"378975a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-47aaad16 e-con-full e-flex e-con e-child\" data-id=\"47aaad16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2ee9fe9c e-con-full e-flex e-con e-child\" data-id=\"2ee9fe9c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-777f6238 elementor-widget elementor-widget-heading\" data-id=\"777f6238\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Adoption Journey<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ada35a5 e-con-full e-flex e-con e-child\" data-id=\"ada35a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-606bc80e elementor-widget elementor-widget-heading\" data-id=\"606bc80e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Your Customer Success Plan is an integral part in achieving your project goals. One of the ways we track against those goals is with our Customer Adoption Program.<\/div>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9fd6839 e-grid e-con-full e-con e-child\" data-id=\"9fd6839\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-254d91a0 e-con-full e-flex e-con e-child\" data-id=\"254d91a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71a0a5dd elementor-widget elementor-widget-heading\" data-id=\"71a0a5dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Program<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b69bd02 elementor-widget elementor-widget-text-editor\" data-id=\"3b69bd02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>PROS wants every customer to be wildly successful.<\/p><h6>Key Points<\/h6><ul><li>Jointly define your Success Plan with your PROS Customer Success Manager<\/li><li>Monitor progress and proactively drive adoption &amp; success with support from the PROS Customer Adoption Practice<\/li><\/ul><h6><strong><br \/><\/strong>Key three questions our industry-solution monitoring is focusing on:<\/h6><p>For a more detailed, hands-on approach, we also offer in-person training sessions, either in a PROS classroom or on-site at your location.<\/p><ul><li>Are you adopting the solution?<\/li><li>Is adoption driving business outcomes?<\/li><li>How can you drive more Adoption &amp; Success?<\/li><\/ul><p>Goal is continuous monitoring from Go-Live with regular check points linked to the Executive Business Reviews<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bf62d5b e-con-full e-flex e-con e-child\" data-id=\"5bf62d5b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fcb3e9f elementor-widget elementor-widget-heading\" data-id=\"3fcb3e9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Levels of Adoption<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1af7be5b elementor-widget elementor-widget-text-editor\" data-id=\"1af7be5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Adoption is key to value, and measuring is critical to ensuring your team understands their new goals and objectives. Together with your CSM, you will walk through these levels of adoption to make sure everyone is aligned towards the same milestones.<\/p><ul><li>Usage \u2013 How much are we using the solution?<\/li><li>Adoption \u2013 Are we using it the RIGHT way to drive value?<\/li><li>Business KPIs \u2013 What is the trend in my key business metrics?<\/li><li>Return on Investment \u2013 How much is the project or solution impacting my key business metrics?<\/li><li>Benchmarking \u2013 How do I compare with my peers?<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be85ab5 e-flex e-con-boxed e-con e-parent\" data-id=\"be85ab5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0451066 elementor-widget elementor-widget-heading\" data-id=\"0451066\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Services Portfolio<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22f2831a e-grid e-con-boxed e-con e-parent\" data-id=\"22f2831a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-36b14948 e-con-full e-flex e-con e-child\" data-id=\"36b14948\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/b2b\/customer-experience\/professional-services\/\">\n\t\t<div class=\"elementor-element elementor-element-5dec9628 e-con-full e-flex e-con e-child\" data-id=\"5dec9628\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16325b9a elementor-widget elementor-widget-heading\" data-id=\"16325b9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Professional Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d3a1001 elementor-widget elementor-widget-text-editor\" data-id=\"7d3a1001\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Faster time to value using our proven implementation approach. We help our customers implement, adapt, and grow with their software investment.<\/p><ul><li>Cross-functional commitment<\/li><li>Onboarding and implementation<\/li><li>Value-added services<\/li><li>Executive business reviews<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a2a2997 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5a2a2997\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Learn more<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-295e8e6d e-con-full e-flex e-con e-child\" data-id=\"295e8e6d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/b2b\/customer-experience\/customer-success\/\">\n\t\t<div class=\"elementor-element elementor-element-56158f04 e-con-full e-flex e-con e-child\" data-id=\"56158f04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6af110 elementor-widget elementor-widget-heading\" data-id=\"f6af110\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Success<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30925197 elementor-widget elementor-widget-text-editor\" data-id=\"30925197\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Customer Success team acts as a partner to deliver measurable value from your investment. As part of your investment in PROS, you will be paired with a Customer Service Manager (CSM), who will act as a concierge throughout your journey as a PROS customer.<\/p><ul><li>Customer success plan<\/li><li>Education and training<\/li><li>Advocacy<\/li><li>Executive business reviews<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf2470 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"fdf2470\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">LEARN MORE<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-884dc61 e-con-full e-flex e-con e-child\" data-id=\"884dc61\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/b2b\/customer-experience\/customer-support\/\">\n\t\t<div class=\"elementor-element elementor-element-eb082ac e-con-full e-flex e-con e-child\" data-id=\"eb082ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb37c55 elementor-widget elementor-widget-heading\" data-id=\"cb37c55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce6e17d elementor-widget elementor-widget-text-editor\" data-id=\"ce6e17d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The PROS Customer Support team provide a consistent support experience that delivers effective, high-quality, timely solutions to your issues.<\/p><ul><li>Resolution owners<\/li><li>Leverages Support Team expertise<\/li><li>Knowledge management<\/li><li>Focus on customer satistfaction<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dbda65 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2dbda65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">LEARN MORE<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-cbc6684 e-con-full e-flex e-con e-child\" data-id=\"cbc6684\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/pros.com\/b2b\/customer-experience\/training\/\">\n\t\t<div class=\"elementor-element elementor-element-7a895a0 e-con-full e-flex e-con e-child\" data-id=\"7a895a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac6cdc3 elementor-widget elementor-widget-heading\" data-id=\"ac6cdc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Training<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef286a7 elementor-widget elementor-widget-text-editor\" data-id=\"ef286a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our Training team is focused on improving adoption and usage within your organization to ensure that your investment in PROS provides a healthy ROI.<\/p><ul><li>Learning paths<\/li><li>Multiple delivery options<\/li><li>Live environments<\/li><li>Certification<\/li><li>PROS University\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eac79f5 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"eac79f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-bold-21\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">LEARN MORE<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Overview When selecting a partner to meet your organization\u2019s objectives, you want one that will be dedicated to your success beyond the sale. At PROS, we believe your investment in our partnership warrants our investment in your success. Every customer who works with PROS receives a customized Customer Success Plan. 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