When the Sky Isn’t the Limit: The Reality of Modern Airline Retail
PROS partnerships with Phocuswire to explore the retail journey of several global airlines. A deep dive into the organizational and tech transformations that accelerate airline retail strategies.
Quotes from airline leaders and insights from industry experts tell the story of an industry that looks a lot different than it did just a few years ago. On the journey to becoming retailers, not all carriers have the same approach. Business models and market specifics vary. But one thing is clear: the revenue gains that span various components of eCommerce, distribution and revenue management are too important to ignore.