Delivering a superior product isn't enough for Manitou; this global heavy equipment manufacturer strives to deliver a superior customer experience as well. Empowered with science-based data and the best technology partners, Randy Carey, VP Digital Transformation for the Manitou Group, discusses how Manitou has optimized its business processes to provide the seamless, personalized experience that customers expect in today's digital economy.
Elton D’Souza, Chief Revenue Officer for TAP Air Portugal, discusses how relevant, personalized offers help...
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