How Digital Transformation Can Improve Your B2B Omnichannel Customer Experience

The last two years have seen rapid digital transformation of businesses and their customer interactions. While much of the focus has been on the business-to-consumer selling experience, online business-to-business (B2B) interactions have also evolved, and with it B2B customer expectations.

But how can B2B organisations keep pace with changing digital CX expectations without causing harm to the balance that they have with their other selling channels - how can they ensure that they do not harm the overall omnichannel customer experience?

It’s time to cut through the confusion and get some clarity!

In this OnDemand webinar, hosted by MyCustomer in collaboration with PROS, we explore how the B2B online selling experience has evolved over the past two years - and how digital transformation programmes can ensure that the online channel is in sync with other go-to-market channels, rather than creating a silo.

Chaired by MyCustomer Managing Editor Neil Davey, the session discussed what B2B customers expect from digital interactions; how pricing and selling can be more personalised and profitable; and ultimately, how to ensure that your omnichannel CX transformation is a success.

Watch this OnDemand webinar for a roundtable discussion, featuring Ricardo Saltz Gulko, MD at Eglobalis and co-founder of the European Customer Experience Organization (ECXO), Debbie Wiggins, Global Business Systems Director at Essity, and Christophe Lafont, CPQ Principal Strategic Consultant at PROS.

Speakers

Debbie Wiggins, Global Business Systems Director at Essity. headshot
Debbie Wiggins

Global Business Systems Director at Essity

 

Ricardo Saltz Gulko, MD at Eglobalis and co-founder of the European Customer Experience Organization (ECXO), headshot
Ricardo Saltz Gulko

MD at Eglobalis and co-founder of the European Customer Experience Organization (ECXO)
 

Christophe Lafont, CPQ Principal Strategic Consultant at PROS, headshot
Christophe Lafont

CPQ Principal Strategic Consultant at PROS

 

Neil Davey, Managing Editor at MYCustomer
Neil Davey

Managing Editor at MYCustomer
 

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