Case Studies

PROS Best-kept Secret Success Stories | 3 The Inefficiency of Analog Processes This company's pricing and quoting process consisted of manual lookups, spreadsheets, and sticky notes. In addition, each independent hospital had their own process, paperwork, and teams, where up to 5 people were simultaneously involved in the quoting process without any kind of centralized pricing or quoting system. The healthcare provider needed a technology company with experience in the healthcare industry to: • Deliver quotes faster and more accurately: The current pricing and quoting processes were causing issues with double billing, delays in treatment, and more. • Improve the employee experience: The same system of spreadsheets and sticky notes was used for onboarding employees, sometimes making an employee's initial introduction to the organization long and drawn out. • Discover additional revenue: The company understood that quoting accurately and quickly would potentially bring in additional patients. Using spreadsheets for pricing and quoting is like having a 20-year-old roof. It's shiny and new at first—maybe even the best option available. And then after 20 years, it's just...okay. Until it's not. And then suddenly, it leaks, and you've got buckets stationed around the house. No one wants to be in that situation! But that's what it was like for this healthcare provider. These are the results of the company working with more than a million spreadsheets and sticky notes each year—creating errors, causing excessive wait times for patient quotes, and an equal amount of strain on pricing teams and other employees. There has to be a better way to manage this. They were pricing nearly 3,000 procedures for 7,000+ clinicians, with an untold number of patients at varying stages of care this way.

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