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A W A R D R E P O R T A N D F I N D I N G S
IDC 2024 CX CSAT Award for Configure, Price, Quote (CPQ)
Presented to PROS, November 2024
Based on ratings collected in IDC's 2024 CX Path Survey, PROS placed in the highest
scoring group for vendors serving the CPQ application market and has been awarded
IDC's 2024 CX CPQ Customer Satisfaction Award.
IDC's customer satisfaction award program, the CSAT Awards, recognizes the leading CX vendors in each
application market who receive the highest customer satisfaction scores based on IDC's CX Path survey. CX
Path is a global survey of approximately 2,500 organizations across all geographic regions and company
sizes, where customers are asked to rate their vendor on more than 39 different customer satisfaction
metrics.
How Customers Rate PROS
Figure 1 shows how PROS scored in each of the customer satisfaction categories, relative to the overall
average scores in each category across all vendors that were reviewed. The inner line represents the overall
group averages, while the outside line depicts PROS scores.
FIGURE 1: PROS Customer Satisfaction Ratings vs. Average Ratings for CPQ Vendors
Source: IDC CX Path Survey, 2024
