{"id":5977,"date":"2023-06-08T10:38:07","date_gmt":"2023-06-08T10:38:07","guid":{"rendered":"https:\/\/pros.com\/learn\/outperform-2023\/take-flight-journey-toward-customer-centric-airline-retail\/"},"modified":"2025-06-05T14:26:43","modified_gmt":"2025-06-05T14:26:43","slug":"take-flight-journey-toward-customer-centric-airline-retail","status":"publish","type":"post","link":"https:\/\/pros.com\/learn\/outperform-2023\/take-flight-journey-toward-customer-centric-airline-retail\/","title":{"rendered":"TAKE FL(AI)GHT: A Journey Toward a Customer-Centric Airline Retail"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p><script src=\"https:\/\/fast.wistia.com\/embed\/medias\/va82yzg6nd.jsonp\" async=\"\"><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async=\"\"><\/script><\/p>\n<div style=\"padding:56.25% 0 0 0;position:relative;\" class=\"wistia_responsive_padding\">\n<div style=\"height:100%;left:0;position:absolute;top:0;width:100%;\" class=\"wistia_responsive_wrapper\">\n<div style=\"height:100%;position:relative;width:100%\" class=\"wistia_embed wistia_async_va82yzg6nd videoFoam=true\">\n<div style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;\" class=\"wistia_swatch\"><img decoding=\"async\" src=\"https:\/\/pros.com\/learn\/wp-content\/uploads\/2025\/06\/swatch-397\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\" style=\"filter:blur(5px); height:100%; object-fit:contain; width:100%\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>AI is transforming everything we do. No one can escape its power and impact.<\/p>\n<p>This session will take you on a journey of discovery and explore how AI is going to transform the airline industry. By predicting customer preferences, optimizing pricing and inventories, and delivering personalized offers, airlines can enhance customer experience while improving revenue. The session will explore the building blocks of an AI-augmented retail for airlines, which will enable a more customer-centric approach to travel in the future.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unveil the power of AI in the airline industry! Explore how AI transforms customer experiences, optimizes pricing, and boosts revenue.<\/p>\n","protected":false},"author":1,"featured_media":5976,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[19],"tags":[97,85,46,118,86],"class_list":["post-5977","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-outperform-2023","tag-algolia-no-index","tag-label-video","tag-language-english","tag-outperform-2023","tag-type-video","post-type-blogs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TAKE FL(AI)GHT: A Journey Toward a Customer-Centric Airline Retail | AI-powered airline retailing and offer management platform<\/title>\n<meta name=\"description\" content=\"Unveil the power of AI in the airline industry! Explore how AI transforms customer experiences, optimizes pricing, and boosts revenue.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pros.com\/learn\/outperform-2023\/take-flight-journey-toward-customer-centric-airline-retail\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TAKE FL(AI)GHT: A Journey Toward a Customer-Centric Airline Retail | AI-powered airline retailing and offer management platform\" \/>\n<meta property=\"og:description\" content=\"Unveil the power of AI in the airline industry! Explore how AI transforms customer experiences, optimizes pricing, and boosts revenue.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pros.com\/learn\/outperform-2023\/take-flight-journey-toward-customer-centric-airline-retail\/\" \/>\n<meta property=\"og:site_name\" content=\"PROS Resources Center\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PROSInc\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-08T10:38:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-05T14:26:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/pros.com\/learn\/wp-content\/uploads\/2025\/06\/aHViPTgwNzIwJmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzY0ODcyNDAwNDU0MTIuanBnJnZlcnNpb249MDAwMCZzaWc9NTkyMGYwNzc0MWU3NzM2MTAyMzBmNzE4NDMwM2RjNDg253D\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"272\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"PROS Inc.\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"TAKE FL(AI)GHT: A Journey Toward a Customer-Centric Airline Retail | AI-powered airline retailing and offer management platform","description":"Unveil the power of AI in the airline industry! 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