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Dynamic Overbooking: Cancellations and No-Shows for Maximum Revenue

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4 Dynamic Overbooking www.pros.com In this example, the physical capacity is 25, and the maximum allowed overbooking limit (i.e., overbooking pad in the literature) is 20. Note the purple line corresponding to zero seat index together with the green line corresponding to the overbooking pad determine the overbooking range across the entire booking horizon, which is equally divided into 80 time slots. More specifically, we can make the following observations from Figure 1: • Similar to the policy obtained from the traditional DP model, the acceptance/rejection decision can be visually made from the regions defined by the lowest open index trajectories of all the classes. For example, only bookings for the top two classes are accepted in the region defined by the yellow and the orange boundaries. • Throughout the entire booking horizon, the top class can overbook, at most, nine seats (indicated by the blue line). • When the physical capacity runs out, booking request for Class 2 would never be accepted until it is close to departure (approximately 20 time slots away); in the same situation, Class 3 cannot be overbooked until approximately five time slots away from departure. Note that this example considers no-shows only, and the standard DP structural properties still hold. If cancellations are included, some of the structural properties may no longer hold and the lowest open class index lines (e.g., orange line for class 2) may not be monotone. Dynamic Overbooking FIGURE 1 . As an illustration, Figure 1 illustrates how the overbooking integrated DP works on a single leg flight with three classes. -20 -25 70 80 60 50 40 30 20 10 0 -15 -10 -5 0 5 10 15 20 25 Class 1 Class 2 Zero seats left Overbooking pad class 1 and class 2 are both open no class 1 is open no class is open Lowest Open Class Time to Departure Seat Index

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