PROS Best-kept Secret Success Stories
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3
The Inefficiency of Analog Processes
This company's pricing and quoting process
consisted of manual lookups, spreadsheets,
and sticky notes. In addition, each independent
hospital had their own process, paperwork,
and teams, where up to 5 people were
simultaneously involved in the quoting process
without any kind of centralized pricing or
quoting system.
The healthcare provider needed
a technology company with experience
in the healthcare industry to:
• Deliver quotes faster and more accurately: The current
pricing and quoting processes were causing issues with
double billing, delays in treatment, and more.
• Improve the employee experience: The same system
of spreadsheets and sticky notes was used for onboarding
employees, sometimes making an employee's initial
introduction to the organization long and drawn out.
• Discover additional revenue: The company understood
that quoting accurately and quickly would potentially
bring in additional patients.
Using spreadsheets for pricing and quoting is like having
a 20-year-old roof. It's shiny and new at first—maybe even
the best option available. And then after 20 years, it's just...okay.
Until it's not. And then suddenly, it leaks, and you've got buckets
stationed around the house. No one wants to be in that situation!
But that's what it was like for this healthcare provider.
These are the results of the company working with more than
a million spreadsheets and sticky notes each year—creating
errors, causing excessive wait times for patient quotes, and
an equal amount of strain on pricing teams and other employees.
There has to be
a better way
to manage this.
They were pricing
nearly 3,000 procedures
for 7,000+ clinicians,
with an untold number of
patients at varying stages
of care this way.
