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Transforming the Digital Retail Experience for Airlines
www.pros.com
The digital economy is reshaping the expectations of today's
travelers. They demand instant, frictionless experiences not only
during flight shopping, but throughout the entire traveler
journey. As an airline's direct channels become more important
to their business, they are looking for more opportunities to
improve the customer experience and increase the conversion
of shoppers into bookers. It's no wonder that nearly half of
airlines out there are considering or implementing a digital
project across their web or mobile channel
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Building a Digital-first
Experience Across
Web & Mobile
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2019 PROS/Hanover Airline Digitization Study
