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To summarise the Service Delivery, or modernised
Departure Control topics, it is safe to say that there
will not be success without collaboration between
airlines, airports, ground handlers, system providers,
technology and device providers, governments and
other stakeholders.
Enhancing the customer experience overall will
require collaboration and investment from all
stakeholders involved in the customer journey.
Cooperation, open communication and a focus on
the benefits for all IT providers, airports, ground
handlers and other relevant service providers are
crucial to ensuring a successful transition.
The foundation of offers and orders will facilitate a
shift to leverage real-time data from capabilities built
only once in all solutions, thereby eliminating
inconsistencies in passenger handling. By enabling
airline capabilities through APIs, all features that an
airline wishes to offer its passengers will be available
at any desired touchpoint.
