Pairing customer service demand with technician availability requires access to the right data sets.
Enterprise-scale businesses are in a size and complexity weight class of their own. Micromanaging processes such as customer service simply won’t work, which leads organizations to seek assistance from AI.
…
Applying automation in consumer-facing areas helps businesses navigate how consumer patterns have changed, said Geoff Webb, VP of Strategy at PROS, in a July interview with CIO Dive.