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How Enterprise Adoption of Artificial Intelligence Must Shift in 2020

Michael Wu,

Artificial intelligence has already been integrated into our daily lives in more ways than imaginable. Businesses are also starting to implement AI to make faster, smarter and more complex decisions. This not only enhances the overall customer experience for customers, but also increases the efficiency in all parts of the business, and ultimately drives greater profitability. However, enterprises are adopting AI at a much slower pace than expected.

In 2020, we’ll see enterprises begin to overcome this challenge. We will also see humans become even more involved in generating the data for training and refinement of AI. In the coming year, we can expect enterprises to make strides towards addressing human and AI collaboration challenges from the planning process to the end customer reaction.

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