Communiqué de presse

PROS Honored with Society for Technical Communication Intercom Award

Houston,

Intercom Editorial Advisory Panel and STC Board of Directors acknowledge PROS Content Strategy Team

HOUSTON, May 25, 2017 – PROS (NYSE: PRO), a cloud software company powering the shift to modern commerce, today announced it has been honored by the Society for Technical Communication (STC) as the recipient of the Intercom Award for Outstanding Magazine Article. PROS received the award during the STC Honors Reception at its annual Technical Communication Summit, the premier conference for technical communication education and networking, at the Gaylord National Resort in Washington, D.C.

The STC selected the winning PROS article, “Measuring Content Like a Marketer: Getting Started with Web Analytics,” for clearly and enthusiastically explaining how to collect quantitative and qualitative data about web-based help and support content, how to use it to strengthen future content and how to persuade stakeholders of the value of technical communication. The article, focused on the PROS Connect customer support portal, was written by three members of the PROS Content Strategy team: Jenn Carlos, PROS senior corporate communications manager; Vivianne Costa, senior product manager; and Travis Kelly, content strategist. Both Costa and Kelly hold Google Analytics Individual Qualification (GAIC) certifications.

“Analytics is the engine that drives our customer interactions. Being able to measure and understand the effectiveness and impact of those interactions helps us drive more successful customer experiences,” said PROS Senior Vice President of User Experience & Science Jeff Robinson. “Understanding the effectiveness of our ‘help’ content enables us to serve our customers more efficiently. Measuring how people interact with our content can be very complex, and on behalf of PROS I want to sincerely congratulate the team for earning this prestigious award.”

PROS Connect is the entry point for customers to submit support tickets for technical questions related to the company’s product portfolio. Data is captured directly through a tracker to enable the content strategy team to monitor content performance and user behavior with all “help” resources. PROS uses the data to understand how to increase the breadth and “findability” of high-performing content, optimize low-performing content and ultimately take the guesswork out of where to begin.

“On behalf of the Content Strategy team at PROS, we are honored to receive this award,” noted Carlos. “We hope the insights empower others to explore their content and fine-tune its impact through analytics. Here at PROS, analytics empower our business, so it’s rewarding that our efforts to make content relevant and helpful to customers is being acknowledged as the industry standard.”

Visitez le site web pour en savoir plus sur Nuage PROSou suivez PROS sur Twitter à l'adresse suivante @PROS_Inc.

À propos de PROS

PROS Holdings, Inc. (NYSE: PRO) is a cloud software company powering the shift to modern commerce by helping companies create personalized and frictionless buying experiences for their customers. Fueled by dynamic pricing science and machine learning, PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions. To learn more, visit pros.com.

Déclarations prospectives

Ce communiqué de presse contient des énoncés prospectifs, y compris des énoncés sur la fonctionnalité et les avantages des logiciels de réalisation de revenus et de profits pour les organisations en général, ainsi que sur la fonctionnalité et les avantages des produits logiciels de PROS. Les déclarations prospectives contenues dans ce communiqué de presse sont basées sur l'expérience historique de PROS en matière de logiciels de réalisation de revenus et de bénéfices et sur ses attentes actuelles concernant les avantages des logiciels de réalisation de revenus et de bénéfices pour les organisations qui mettent en œuvre et utilisent ces logiciels. Les facteurs qui pourraient faire en sorte que les résultats réels diffèrent matériellement de ceux décrits dans le présent document comprennent la possibilité de répondre aux besoins d'une organisation en matière de réalisation de revenus et de bénéfices, les risques associés au développement et à l'amélioration des produits de PROS avec la fonctionnalité nécessaire pour fournir les résultats déclarés, et les risques associés à la mise en œuvre et à la maintenance complexes des logiciels de réalisation de revenus et de bénéfices tels que les produits logiciels de PROS. Des informations supplémentaires concernant les incertitudes affectant les activités de PROS sont contenues dans les documents déposés par PROS auprès de la Securities and Exchange Commission (Commission des valeurs mobilières et des changes). Ces déclarations prospectives représentent les attentes de PROS à la date du présent communiqué de presse. Des événements ultérieurs peuvent modifier ces attentes, et PROS décline toute obligation de mettre à jour ou de modifier ces déclarations prévisionnelles à l'avenir, que ce soit en raison de nouvelles informations, d'événements futurs ou autres.

# # #

Contact médias :
James Garber
pros@marchcomms.com

617-960-9875

À propos de PROS

PROS Holdings, Inc. (NYSE: PRO) helps the world’s leading companies outperform across the top and bottom line. Leveraging leadership in revenue and pricing science, the PROS Platform combines predictive AI, real-time analytics, and powerful automation to dynamically match offer to buyer and price to product, accelerating revenue growth and maximizing profit. With solutions spanning pricing, revenue management, offer marketing, and CPQ, PROS helps businesses optimize transactions across every channel. Learn more at pros.com.  www.pros.com.

PROS Contact média

Amy Williams
+1 713-335-5916
awilliams@pros.com