AI, Corporate Competency and Customer Experience

The delivery of a consistent Customer Experience (CX) is challenging enough due to the extremely volatile customer expectation part of the CX equation. Yet, to address this challenge, organisations are met with an even greater challenge of developing a corporate competency in AI. However, Business AI doesn’t have to be inaccessible for organisations that don’t necessarily have an in-house dev team. Extensible AITM can amplify the initial investments in data science and lower the total cost of ownership while harmonising CX across digital channels.

Watch this OnDemand webinar to learn:

  • What CX is and how to quantify and make sense of it intuitively
  • Why the post pandemic digital shift is a CX challenge and an opportunity in AI
  • What AI is as new corporate competency and why it’s crucial for CX
  • What Extensible AI™ is and how it helps organisations build their AI as a core competency of a company

Speakers

PROS Cheif AI Strategist, Dr. Michael Wu headshot
Dr. Michael Wu

Chief AI Strategist at PROS

 

 

Hamish Taylor, Former CEO of Eurostar and Sainsbury Bank headshot

Hamish Taylor

Former CEO of Eurostar and Sainsbury Bank

 

 

Nancy Rademaker, World Renowned Futurist on Digital Customer Experience headshot

 


Nancy Rademaker

World Renowned Futurist on Digital Customer Experience

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