Designed with users in mind

Powerful technology can’t realize its full potential if it’s a frustrating experience. Billions of dollars are spent every year on business solutions that go unused by the people they’re intended to help.

The PROS User Experience team is working hard to change that. We apply research and design techniques to create meaningful products for both your business and users.

Designer working on white board with metrics

The qualities of great user experiences

Useful

Solves a relevant problem

Easy

Effortless for people to use

Engaging

Emotionally rewarding

Users are central to our process

Users diagram
  1. Research

    Start projects by understanding the customer, their goals, and painpoints

  2. Design

    Explore and prototype a variety of potential solutions

  3. Validate

    Test solutions with users, incorporate their feedback, and iterate

  4. Enhance

    Refine winning solutions with branding, content and emotional appeal

  5. Improve

    Launch the solution, observe how it’s used, and improve it further

We learn from users in many ways

Watch how the PROS User Experience team gathers and incorporates insights from our customer community (2-minutes long).

Men and woman sitting in front of PCs discussing
User experience in-person  illustration

In-Person

Site Visits
Observations
Focus Groups
Interviews
Prototype Testing

User experience remote illustration

Remote

Interviews
Prototype Testing

User experience graphic

Online

Usage Analytics
Inline Feedback
Online Forums
Satisfaction Surveys
Support Incidents

Products built with consistency and care

Good products are easy to learn, which means they help users successfully apply their past experiences to quickly become productive.

The KIT Design System is a resource of principles, guidelines, and components to help PROS teams design consistent products. The less time users spend on training or guesswork, the more time they can spend accomplishing their goals.

KIT Design System

Let your voice be heard

We talk with over 500 participants every year! If you’re a customer or user of PROS products, join our User Feedback Community. It’s an easy way to influence future product designs to make them a more satisfying experience for you and your users.

Mentoring the next generation of design leaders

Ascend Podcast Art

The world has a critical shortage of designers. Every year, more companies realize the competitive advantage of good design, but the world’s educational systems can’t keep up with demand. New UX professionals are needed to improve the quality of products and services we use every day.

Ascend UX is our collection of conferences, articles, and podcasts aimed towards helping the next generation of designers lift off their careers. By teaching new design leaders, we’re giving back to the community and improving our own mastery of design.

Do you have a friend, family member, or colleague interested in user experience design? Let them know about Ascend UX!
 
Listen to the Ascend UX Podcast

The PROS User Experience team is always interested in hearing from talented people. Collaborating with fantastic colleagues is one the best parts about life at PROS.

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