PROS Professional Services
To help ensure things run smoothly and efficiently, the Professional Services team is a partner for our customers. Tasked with helping customers meet their objectives in a timely fashion, this team drives cross-functional commitment and acts as a trusted resource when it comes to planning and delivering.
How We Work
Cross Functional Commitment
We make it a priority to understand your project goals, milestones, and objectives at every step in the project. This helps ensure that all members of the team are committed to the same business outcomes.
Global Delivery Excellence
Every customer’s needs are unique. With the power of our solutions-based Global Delivery teams, you can rest assured that our expertise and best practices will guide you in every step of the implementation process.
When we say we’re with you every step of the way, we mean it! In the post implementation process, we provide consultative, development, and operational support, as well as innovation opportunities and professional training to make sure you’re getting the most of your partnership with PROS.
Engineered Quality and Best Practices
Together with the Product team, Professional Services ensures your success through end-to-end quality engineering. Along with common best practices, delivery processes and best-in-class tooling from our Global Delivery team, we work to mobilize cross-functional resources to ensure continued success.
Timeline of Events
Our implementation methodology is used for each project engagement. From the planning phase to the launch, we ensure go-live success, rooted in open communication and alignment.
During this first phase, we work with you to develop an integrated plan for achieving your goal. We’ll help you design the end solution and show how you can get there quickly and efficiently.
Configure and Validate Data
During the configuration phase, we leverage an iterative development process that allows for rapid development and quick changes, if needed. This process of validating data ensures better alignment on the developed solution and helps troubleshoot any challenges along the way.
Finally, integration testing, training sessions, and reviews help ensure everything is running smoothly and efficiently.
PROS teams provide advocacy, advisory, and support services ensuring value of your investment.
The Professional Services team drives faster time to value using our proven implementation approach. We help our customers implement, adapt, and grow with their software investment.
- Cross Functional Commitment
- Onboarding & Implementation
- Value-Added Services
- Executive Business Reviews
PROS constantly shrinks the time-to-value setting up our customers for long-term success.
The Customer Success team acts as a partner to deliver measurable value from your investment. As a part of your investment in PROS, you will be paired with a Customer Success Manager (CSM) who will act as a concierge throughout your journey as a PROS customer.
- Customer Success Plan
- Education and Training
- Executive Business Reviews
75% reduction in product launch time.
The PROS Support team provides you with a consistent support experience that delivers effective, high quality, and timely solutions to your issues.
- Provides a Resolution Owner
- Leverages Support Teams’ Expertise
- Knowledge Management
- Focuses on Customer Satisfaction
- PROS Connect
Success for our customers means delivering valuable business outcomes.
Our Training team is focused on improving adoption and usage within your organization to ensure that your investment in PROS solutions provides a
- Learning Paths
- Multiple Delivery Options
- Live Environments
- PROS University