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Archives: News

You Can’t Automate a Relationship

Lately, I’ve been asked a lot about digital customer support. In the era of COVID-19, companies have had to make major changes in the way they connect and communicate with their customers, especially when it comes to their support. … I had a chance to interview Geoff Webb from PROS, a company that specializes in […]

PROS Unveils Outperform 2020 ‘The Future is Digital’ Agenda

Global experience provides attendees with customer testimonials, actionable insights, and proven AI-based solutions to power the shift to digital selling HOUSTON, September 17, 2020 – PROS® (NYSE: PRO), a provider of AI-powered solutions that optimize selling in the digital economy, today announced details for its annual conference, Outperform 2020. The two-day virtual event is scheduled […]

COVID-Affected UK Businesses Turn to Digital Selling

While ‘digital commerce’ isn’t a new concept, the pandemic created an explosion of online buying. As lockdowns commenced, many businesses were forced to make their entire workforce remote, and the way sellers interacted with buyers changed dramatically. So much so that businesses that aren’t able to quickly adjust for this shifting buying behaviour will struggle […]

Debunking the Top 3 Misconceptions Around B2B Ecommerce

By focusing on reducing friction in the customer’s buying process, increasing transparency in pricing, and better anticipating customer needs, B2B sellers can enhance and expand customer relationships through ecommerce, writes Valerie Howard of PROS. COVID-19 has disrupted the way businesses operate. Those that hadn’t already prioritized ecommerce are falling behind and looking to digitize their […]

PROS Holdings, Inc. Announces Pricing of Private Offering of $150 Million of Convertible Senior Notes due 2027

HOUSTON, September 11, 2020 – PROS Holdings, Inc. (NYSE: PRO) (the “Company”) today announced the pricing of its previously announced private offering of $150.0 million aggregate principal amount of convertible senior notes due 2027 (the “Convertible Notes”). The Convertible Notes are being offered in a private placement to qualified institutional buyers pursuant to Rule 144A […]

Why Are You Still Selling?

Dear B2B businesses: I don’t mean to sound rude, but I think we have gotten to know each other a little better over the years, and frankly, I think you need to know something. You have some habits that are honestly not healthy — like trying to sell stuff to people. Of course, I don’t […]

Practical Applications of AI for the Future of Business

Many businesses are yet to tap into the full benefits of AI, here’s how. Artificial intelligence (AI) promises to be the breakthrough technology to effect significant changes in the way we live and work. And, in fact, 48 percent of global CIOs plan to adopt the technology within the year, according to Gartner. However, some […]

The Place of AI in the Future of B2B eCommerce

In many separate arenas of the world of technology, COVID-19 has been the great accelerator. … B2B commerce has gone truly digital in the wake of the pandemic, and it’s changed processes and behaviours for those on both sides of transaction – perhaps for good. “All of a sudden, you don’t have the ability to […]