Meet Scott Fisher, Senior Customer Success Program Manager and chili cook-off champion! 🏆
Scott works with PROS customers to support adoption and ongoing satisfaction with PROS solutions, while also ensuring partners have the resources they need to help customers succeed through our partner program.
Let’s get to know Scott!
Tell us about your journey to PROS.
At the time, a friend of mine had recently joined PROS and was aware I was looking for a new job. They told me they thought PROS would be a great fit for me because the people were fun, smart, and driven. I applied and was accepted into the Technical Professional Services group, where my primary job was to help customers map out their data, get products installed, and assist with other exciting, back-end tech projects! Since then, I’ve stepped into many roles all across the company and have been fortunate enough to work closely with just about every department you can think of! My career path has primary focused on preparing me to take on new challenges, so that I can grow and improve every day.
What do you enjoy most about working at PROS?
I’m sure you often hear that it’s the people at PROS, but it’s true! Every employee is focused on delivering amazing work and keeping customers front of mind – all while conserving the excitement of PROS culture. I have created many lasting friendships with various co-workers over the years, and it has become something I look forward to doing every day. In my role, I am often the first point of contact for PROS customers, which means I get to see how our efforts are impacting partners and their work first-hand. Of course, every project has its challenges, but we do everything to work with our customers to find the best solutions. In the end, I love the opportunity to work with customers around the world every day, from one industry to the other.
Tell us about a cool project you are working on.
I recently joined the newly reformed group of PROS Culture Ambassadors, a group of cross-functional employees who help host fun events to strengthen and grow the in-office employee experience at PROS. Our employee events are what make our culture so unique, and we are looking for more ways to enhance old traditions and create new ones every day!
What do you do outside of work to recharge?
Every day brings something different – from hanging out with friends, walking my two Labrador retrievers, or catching up on the latest reality TV show, to cheering on my daughter at her water polo match or tailgating at a Houston Texans game. There’s always something for me to enjoy, whether on my own or with my loved ones!
What are you a PRO at? What do your coworkers go to you for?
If there’s something I don’t know at PROS, chances are I know just the person you need to ask –– either because I’ve been at PROS for so long or because I’m pretty loud and outgoing! Either way, I’m always happy to help! Additionally, at PROS and outside the community, I’ve won chili cook-offs, home brewing competitions, and one-pot cooking challenges—partly because I love eating out and exploring new culinary experiences. I’m always up for lunch outings and love checking out new spots when visiting customer sites. If you’re in Houston and want a recommendation, just name the cuisine, and I’ll point you to a great spot!
What’s the best career advice you’ve ever received?
The key to professional growth is confidence in one’s own abilities. It is difficult for others to have faith in what you can do if you don’t have that faith yourself. Some of the greatest opportunities in my professional career came from someone taking a chance on me and what they believed I could accomplish. I was able to back up my confidence with real results and execution. But, none of this would’ve been possible if I didn’t believe I could do all the things I set my mind to.
Want to join our growing team?
Explore our Life at PROS blog to learn more about our inclusive culture and check out open roles on our careers page.
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